RETURNS

IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU CAN RETURN ITEMS HASSLE FREE WITHIN 14 DAYS (USA AND CANADA) AND 20 DAYS (INTERNATIONAL). RETURN ITEMS MUST BE UNWORN, UNWASHED, FREE OF ANY STAINS, SCUFFS, TEARS, SNAGS, AND MYSTERIOUS SMELLS AND MUST BE IN “SALEABLE CONDITION”. ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL THE MANUFACTURER TAGS STILL ATTACHED.

TO INITIATE A RETURN ( USA OR CANADA) VISIT OUR RETURN PORTAL HERE: https://www.mykristi.com/a/returns YOU WILL GET STEP BY STEP INSTRUCTIONS ON HOW TO RETURN OR EXCHANGE YOUR ITEM/S.  INSURED RETURN LABELS IN USA AND CANADA RANGE FROM $5-$20 DEPENDING ON WEIGHT AND LOCATION. WE CURRENTLY DO NOT OFFER RETURN LABELS FOR INTERNATIONAL CUSTOMERS. YOU MAY CHOOSE TO RETURN WITH YOUR OWN SHIPPING COURIER, BUT WE ADVISE USING A TRACKABLE SHIPPING SERVICE. WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT. 

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PROCESSING

ALLOW 7-10 BUSINESS DAYS FOR PACKAGES TO BE PROCESSED ONCE THEY REACH OUR WAREHOUSE. REFUNDS WILL BE RETURNED TO THEIR ORIGINAL PAYMENT METHOD. IT CAN TAKE UP TO 10 DAYS FOR YOUR FINANCIAL INSTITUTION TO REFLECT PAYMENT ON YOUR ACCOUNT.

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DAMAGED RETURNS

RETURNS THAT ARE DAMAGED, SOILED, OR RETURNED WITHOUT THEIR ORIGINAL LABELS, WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER AT THEIR OWN EXPENSE.

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DEFECTIVE ITEMS

IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE NOTIFY US WITHIN 2 DAYS OF DELIVERY AND WE WILL REMEDY THE ISSUE QUICKLY.

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NON-REFUNDABLE ITEMS

  • ITEMS THAT HAVE BEEN WORN, WASHED, STAINED, OR DAMAGED.
  • ITEMS WITHOUT ORIGINAL TAGS AND PACKAGING.
  • GIFT CARDS
  • ITEMS MARKED FINAL SALE
  • CUSTOM MADE ITEMS

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INTERNATIONAL RETURNS

PLEASE CONTACT INFO@MYKRISTI.COM TO INITIATE A RETURN. WE ADVISE SENDING YOUR GOODS BACK VIA A TRACKED SERVICE, AND RETAINING PROOF OF POSTAGE UNTIL YOU RECEIVE YOUR REFUND. WHEN WE RECEIVE YOUR RETURN REQUEST WE WILL SEND ADDRESS AND RETURN CODE. PLEASE SEND YOUR ITEM BACK TO US WITHIN 20 DAYS FOR A FULL REFUND EXCLUDING SHIPPING COSTS. ITEMS RECEIVED AFTER 20 DAYS WILL INCUR A 40% RESTOCKING FEE. MAKE SURE TO LABEL YOUR PACKAGE “RETURN” TO AVOID ADDITIONAL TAXES AND DUTIES. 

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PRICE ADJUSTMENTS

PRICE ADJUSTMENTS DO NOT APPLY TO ITEMS INCLUDED IN SPECIAL AND/OR LIMITED-TIME SAVINGS EVENTS.