RETURNS

IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU CAN RETURN ITEMS HASSLE FREE WITHIN 14 DAYS (USA AND CANADA) AND 20 DAYS (INTERNATIONAL). RETURN ITEMS MUST BE UNWORN, UNWASHED, FREE OF ANY STAINS, SCUFFS, TEARS, SNAGS, AND MYSTERIOUS SMELLS AND MUST BE IN “SALEABLE CONDITION”. ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL THE MANUFACTURER TAGS STILL ATTACHED.

TO INITIATE A RETURN CONTACT US AT INFO@MYKRISTI.COM TO REQUEST A RETURN FORM. FILL OUT THE RETURN FORM AND INCLUDE A COPY IN YOUR RETURN PACKAGE. ITEMS SHIPPED WITHOUT THE FORM MAY CAUSE DELAY IN RETURN PROCESS. INSURED RETURN LABELS IN USA AND CANADA RANGE FROM $5-$20 DEPENDING ON WEIGHT AND LOCATION. WE CURRENTLY DO NOT OFFER RETURN LABELS FOR INTERNATIONAL CUSTOMERS. YOU MAY CHOOSE TO RETURN WITH YOUR OWN SHIPPING COURIER, BUT WE ADVISE USING A TRACKABLE SHIPPING SERVICE. WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT. 

__________________________________________________________________________________________________________________________________________________

PROCESSING

ALLOW 7-10 BUSINESS DAYS FOR PACKAGES TO BE PROCESSED ONCE THEY REACH OUR WAREHOUSE. REFUNDS WILL BE RETURNED TO THEIR ORIGINAL PAYMENT METHOD. IT CAN TAKE UP TO 10 DAYS FOR YOUR FINANCIAL INSTITUTION TO REFLECT PAYMENT ON YOUR ACCOUNT.

__________________________________________________________________________________________________________________________________________________

DAMAGED RETURNS

RETURNS THAT ARE DAMAGED, SOILED, OR RETURNED WITHOUT THEIR ORIGINAL LABELS, WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER AT THEIR OWN EXPENSE.

__________________________________________________________________________________________________________________________________________________

DEFECTIVE ITEMS

IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE NOTIFY US WITHIN 2 DAYS OF DELIVERY AND WE WILL REMEDY THE ISSUE QUICKLY.

__________________________________________________________________________________________________________________________________________________

NON-REFUNDABLE ITEMS

  • ITEMS THAT HAVE BEEN WORN, WASHED, STAINED, OR DAMAGED.
  • ITEMS WITHOUT ORIGINAL TAGS AND PACKAGING.
  • GIFT CARDS
  • ITEMS MARKED FINAL SALE

__________________________________________________________________________________________________________________________________________________

INTERNATIONAL RETURNS

WE ADVISE SENDING YOUR GOODS BACK VIA A TRACKED SERVICE, AND RETAINING PROOF OF POSTAGE UNTIL YOU RECEIVE YOUR REFUND. FOLLOW THE INSTRUCTIONS ABOVE TO INITIATE THE RETURN PROCESS AND SEND YOUR ITEM BACK TO US WITHIN 20 DAYS FOR A FULL REFUND EXCLUDING SHIPPING COSTS. ITEMS RECEIVED AFTER 20 DAYS WILL INCUR A 40% RESTOCKING FEE. MAKE SURE TO LABEL YOUR PACKAGE “RETURN” TO AVOID ADDITIONAL TAXES AND DUTIES. DO NOT REFUSE YOUR PACKAGE. ANY REFUSED PACKAGE SHIPPING FEES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

__________________________________________________________________________________________________________________________________________________

PRICE ADJUSTMENTS

PRICE ADJUSTMENTS DO NOT APPLY TO ITEMS INCLUDED IN SPECIAL AND/OR LIMITED-TIME SAVINGS EVENTS.