AYRA | Crystal Embellished Heels

• Sometimes the fit isn’t right. We are happy to accept returns on any items that are unworn, unwashed, free of alterations, free of stains of any kind including deodorant and makeup stains, and with all security tags and labels attached. The returned item(s) must be returned with their original packaging intact, including any documentation, shoe bags, sunglasses cases, cleaning cloth, and shipping boxes. All merchandise will be inspected upon receipt. 
• If you are not completely satisfied with your purchase, you may return them back to us within 14 days of delivery date. Your package should be postmarked before the 14 days are up. Packages received after 14 days of delivery will be sent back to you, a refund will not be issued and you will be responsible for the return shipping costs.
• Please contact our customer service center: info@mykristi.com if you would like to return your item(s). We will send over a return form and a shipping label with instructions. Please make sure to fill out and include the form to avoid delays in refunds. It is important to note that we do not cover the shipping cost when sent back. We will send you a prepaid return shipping label and when we receive the returned goods we will refund your order minus the return shipping cost. We will choose the least expensive shipping cost when purchasing the return label for you and you will have to drop off the package with the carrier. We usually use DHL, USPS, UPS and Fedex. Please email us for any questions or concerns about returns.
• If you misplaced your return sheet, please contact us again at info@mykristi.com and we’ll be happy to send over another one.
• Some items are not eligible for a return or refund. These items will be noted on the product page. Any item(s) marked as final sale are not eligible for returns and refunds. Sale items can only be refunded for store credit, unless otherwise specified. The item(s) that are not eligible for return will be sent back to the customer and the return shipping cost will be charged to your card. Please do not ship merchandise back without a return form.
• For custom items that are noted on the product page, there will be a restocking fee charge. These items are specialty dresses that are custom made to the sizes as the order is placed. The restocking fee will be 30% of the returned item(s) cost. Please make sure you get yourself measured accurately when you are placing the order and follow the size chart measurements. Please note that once the order for the custom-made items are placed, we are not able to refund the total cost if the item already entered production and you will be refunded minus the 30% restocking fee upon changing your mind. We usually begin production 1 day after the order is placed.
• Once the package reaches our warehouse, please allow 3 - 7 business days for the item(s) being inspected and processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email. 
• If merchandise is in unsuitable condition, a refund will not be granted. MYKRISTI reserves the right to claim damages if the returned products are damaged or show signs of use. These item(s) will be sent back to the customer and the customer will be responsible for the shipping costs.
• If you paid by card, the payments will be credited back to the original purchaser’s credit card. Please be advised that refunds may take 5 - 10 business days to appear on your account. The processing time can vary between banks, so please contact your bank for more information regarding processing times. 
• We are happy to process store credit refunds. We would send you a code for your store credit through email. If you choose the store credit option you will be able to use it right away after your receive the code.
• Sorry, we do not accept late returns. Returns arrive after 14 days of delivery date will be sent back to the customer, a refund will not be issued and you will be responsible for the shipping costs.
• International customers are usually not obligated to pay any additional taxes/duties when you return a package. Any additional taxes/duties will be the responsibility of the customer. You will only receive a partial refund, if package is sent back without paying these fees upfront. IF POSSIBLE, MARK PACKAGE AS “RETURNED GOODS/MERCHANDISE”. Contact your local Customs authorities to find out if you will need to pay additional duties when returning an item. MYKRISTI is not responsible for any customs or duties fees for your return order.
• Sorry, at this time we are unable to process exchanges. If you would like to exchange an item, please return the original item(s) for a full refund and place a new order. For any further concerns or questions email us at info@mykristi.com.

US Shipping

• Good news! To make shipping an easy process for our customers, MYKRISTI offers free standard shipping for orders Mon - Fri 9 a.m. to 5 p.m. 
• Once your order is placed, please note that we need 1 - 2 processing days. Standard shipping takes 2-5 business days, excluding busy times during the holidays. Please note that there may be shipping delays during the holiday season.
• For custom items that are noted on the product page, it may take up to 30 working days to have the dress/item made, and an additional 3 - 5 days for shipping to your address after that. If you are placing an order of these customized dresses/items, please allow yourself enough time to receive it. Because of the nature of the hand-making process of the dresses and the fact that we produce them as they are ordered according to your measurements, we cannot expedite the time of 30 days for an additional fee. 

Express Shipping

Express Shipping is available during checkout at an additional charge. You can choose an option that best fits your needs.

Weekend Shipping

Sorry, at this time we are unable to process weekends shipping.

Delivery Service

We use shipping services that always provide insurance and tracking information for your package. You’ll receive a confirmation email as your order is placed and a tracking number when your order is shipped out. 

• As the tracking number is able to track your package right to your door, we recommend you to be at the shipping address at the time of delivery to avoid lost or stolen packages. MYKRISTI is not responsible for any packages that are lost or stolen after they have been delivered. Please make sure the address being shipped to is correct. Please contact the shipping courier if you didn’t receive the package after the shipment is shipped. We do not ship to P.O. boxes.
• Please do not refuse a delivery. Unfortunately, if the delivery is denied, you will be charged the cost of the original delivery plus the return cost. Any refund made after the delivery is refused will be deducted from the total of original delivery and the return cost.
• Please note that if your order contains more than one item, they may come in separate packages.
• We offer biodegradable envelopes for U.S. and worldwide shipping. These envelopes are environmentally friendly, completely biodegradable and are made with earth friendly materials. We also use biodegradable tape and shipping stickers with plant based adhesives. For more information please check out https://www.noissue.co/ and https://www.ecoenclose.com/ Noissue battles global deforestation issues and plants trees in areas of need when companies use their earth friendly packaging solutions. If you prefer our customized logo gift box, they are available at an additional charge of $8 per item and you will be able to choose this option at checkout when completing your order.
• At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO, U.S Territories. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page. 
• If the shipping address is incorrect, please contact us at info@mykristi.com as soon as possible. Once your package leaves our warehouse, we are unable to change its destination.

UK, Canada, Australia Shipping

• Good news! To make international shipping an easy process for our customers, MYKRISTI offers flat rate standard shipping delivery weekdays Mon - Fri 9 a.m. to 5 p.m. Pacific standard time. 

       Canada $10

       UK $15

       Australia $25

• International taxes and duties are the responsibility of the customer. You are able to see the estimated taxes and duties at the end of checkout in one of the shipping options. The duty amount will be the same no matter which shipping option you choose. Please note that this is an estimated amount and the final taxes and duties may be a bit lower or higher.
• Once your order is placed, please note that we need 1 - 2 processing days. Standard shipping takes 2-10 business days, excluding busy times during the holidays. Please note that there may be shipping delays during the holiday season.
• For custom items that are noted on the product page, it may take up to 30 working days to have the dress/item made, and an additional 2-7 business days for shipping to your address after that. If you are placing an order of these customized dresses/items, please allow yourself enough time to receive it. Because of the nature of the hand-making process of the dresses and the fact that we produce them as they are ordered according to your measurements, we cannot expedite the time of 30 days for an additional fee. 

Express Shipping

Express Shipping is available during checkout at an additional charge. You can choose an option that best fits your needs.

Weekend Shipping

Sorry, at this time we are unable to process weekends shipping.

Delivery Service

We use shipping services that always provide insurance and tracking information for your package. You’ll receive a confirmation email as you placed your order and a tracking number when your order is shipped out. 

• As the tracking number is able to track your package right to your door, we recommend you to be at the shipping address at the time of delivery to avoid lost or stolen packages. MYKRISTI is not responsible for any packages that are lost or stolen after they have been delivered. Please make sure the address being shipped to is correct. Please contact the shipping courier if you didn’t receive the package after the shipment is shipped. We do not ship to P.O. boxes.
• Please do not refuse a delivery. Unfortunately, if the delivery is denied, you would be charged the cost of the original delivery plus the return cost. Any refund made after the delivery is refused will be deducted the total delivery and the return cost.
• Please note that if your order contains more than one item, they may come in separate packages.
• We offer biodegradable envelopes for U.S. and worldwide shipping. These envelopes are environmentally friendly, completely biodegradable and are made with earth friendly materials. We also use biodegradable tape and shipping stickers with plant based adhesives. For more information please check out https://www.noissue.co/ and https://www.ecoenclose.com/ Noissue battles global deforestation issues and plants trees in areas of need when companies use their earth friendly packaging solutions. If you prefer our customized logo gift box, they are available at an additional charge of $8 per item and you will be able to choose this option at checkout when completing your order.
• If the shipping address is incorrect, please contact us at info@mykristi.com as soon as possible. Once your package leaves our warehouse, we are unable to change its destination.

International Shipping

• Good news! To make shipping an easy process for our dear customers, MYKRISTI offers $45 flat rate standard shipping for rest of the world. Standard delivery weekdays Mon - Fri 9 a.m. to 5 p.m. 
• International taxes and duties are the responsibility of the customer. You are able to see the estimated taxes and duties at the end of checkout in one of the shipping options. The duty amount will be the same no matter which shipping option you choose. Please note that this is an estimated amount and the final taxes and duties may be a bit lower or higher.
• Once your order is placed, please note that we need 1 - 2 processing days. Standard shipping takes 2-14 business days, excluding busy times during the holidays. Please note that there may be shipping delays during the holiday season.
• For custom items that are noted on the product page, it may take up to 30 working days to have the dress/item made, and an additional 2-14 business days for shipping to your address after that. If you are placing an order of these customized dresses/items, please allow yourself enough time to receive it. Because of the nature of the hand-making process of the dresses and the fact that we produce them as they are ordered according to your measurements, we cannot expedite the time of 30 days for an additional fee.  

Express Shipping

Express Shipping is available during checkout at an additional charge. You can choose an option that best fits your needs.

Weekend Shipping

Sorry, at this time we are unable to process weekends shipping.

Delivery Service

We use shipping services that always provide insurance and tracking information for your package. You’ll receive a confirmation email as you place your order and a tracking number when your order is shipped out. 

• As the tracking number is able to track your package right to your door, we recommend you to be at the shipping address at the time of delivery to avoid lost or stolen packages. MYKRISTI is not responsible for any packages that are lost or stolen after they have been delivered. Please make sure the address being shipped to is correct. Please contact the shipping courier if you didn’t receive the package after the shipment is shipped. We do not ship to P.O. boxes.
• Please do not refuse a delivery. Unfortunately, if the delivery is denied, you would be charged the cost of the original delivery plus the return cost. Any refund made after the delivery is refused will be deducted the total delivery and the return cost.
• Please note that if your order contains more than one item, they may come in separate packages.
• We offer biodegradable envelopes for U.S. and worldwide shipping. These envelopes are environmentally friendly, completely biodegradable and are made with earth friendly materials. We also use biodegradable tape and shipping stickers with plant based adhesives. For more information please check out https://www.noissue.co/ and https://www.ecoenclose.com/ Noissue battles global deforestation issues and plants trees in areas of need when companies use their earth friendly packaging solutions. If you prefer our customized logo gift box, they are available at an additional charge of $8 per item and you will be able to choose this option at checkout when completing your order.
• If the shipping address is incorrect, please contact us at info@mykristi.com as soon as possible. Once your package leaves our warehouse, we are unable to change its destination.

 Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO, U.S Territories. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.